All products are shipped from the Netherlands.
| Country | Shipping costs | Delivery time |
| Netherlands | €5,95 (Free on orders over €50) |
We do our best to ship orders placed on business days before 23:00 the same day. Orders placed on the weekend, we aim to deliver on Monday.
Please note: during holidays or current promotions, the delivery time may vary slightly. |
| Belgium | €5,95 (Free on orders over €50) |
Orders placed before 10:00 PM on business days are shipped the same day. Orders placed during the weekend are aimed to be delivered on Monday.
|
| Germany, Luxembourg | €5,95 (Free on orders over €50) |
Estimated delivery time: 2–5 business days. Delivery times may vary depending on local carriers.
Please note: Delivery times may vary during public holidays or promotional periods. |
| EU | €10,- (Free on orders over €50) |
Expected delivery time: 2–5 working days.
Depending on the country and local delivery services, delivery time may vary. Please note: during holidays or current promotions, the delivery time may vary slightly. |
| The rest of the world | €20,- |
Expected delivery time: 5 working days.
Depending on the country and local delivery services, delivery time may vary. Please note: during holidays or current promotions, the delivery time may vary slightly. |
All shipments are sent securely with track and trace. The shipping costs remain the same for each order number. We do not ship to a PO Box. Provide a physical address.
Do you have questions about delivery? Please contact our colleagues via the link in your email about the delivery date.
Due to hygiene, we do not accept returns/exchanges on beauty/skincare products.
If the product has been received damaged, please send a photo of the unopened product to service@olcaygulsen.com within 14 days of delivery.
Do you have questions or a special case? Please contact us at service@ogb.com
Make sure not to return items without consultation, these will not be processed.
In the case of other items, you have 14 days after your order has been delivered. Make sure the product is in original condition, so unworn, unused and undamaged and in the original packaging. You can purchase your return label here. The return costs are for your own account. Do you want to exchange the item? Contact service@ogb.com
Make sure you keep the proof of return. Shipping the return is your own responsibility, so make sure you use a Track & Trace service.
In the case of a refund, the amount in question will be refunded to the payment method of your order within 7 working days of receipt.
All international parcels in the EU, the United States of America and Canada may be charged a customs fee upon arrival in the destination country. These costs are determined by the country of arrival. We are not responsible for these costs, the customer is responsible for the costs.